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Privacy

Last updated: 10 November 2026

Stuck is a free AI guide run by Llinos Griffiths in the UK. It is not a therapist, a doctor or a regulated service. This page explains what happens to what you type.

What you type

Each message you send goes to Claude, an AI model made by Anthropic, so it can write the reply. Stuck does not keep a transcript of your conversation on its server unless you choose to share it at the end. Your plan is kept only if you ask for it by email. Your browser keeps a copy on your own device so you can pick up where you left off. Start a new session, or clear your browser's site data, to remove it.

If you speak instead of typing

The microphone button uses your phone or browser's own speech recognition. Your voice is turned into text by that service (usually Apple or Google), under their privacy terms. Stuck never receives or keeps the recording, only the words that appear in the box before you send them.

What Stuck keeps

• Anonymous counts for each session: how long it lasted, how many messages, whether it reached a diary step, which buttons were tapped, your country, where you came from if the link said so (for example, an advert), and your answers to the short check-in at the end.
• A daily count of messages from each network address, stored only as a scrambled code and deleted after the day ends. It stops anyone running up costs.

None of this has your name on it, and none of it contains the words you typed.

If you choose to share at the end

Two things are optional, and separate. You can choose either, both or neither.

• Share this conversation. A box at the end of the session. Ticking it saves the conversation straight away, with email addresses and phone numbers removed; unticking it before you leave deletes it. Only Llinos reads it, to make Stuck better. It is deleted after 90 days, or sooner if you ask. Tell us roughly when you shared it so we can find it.
• Email me about a specialist. Offered if you answer "Maybe" or "After I have done step one" to the specialist offer. Stuck saves your email address, the kind of help you were offered and your country. It is used only to tell you when a specialist who could help is available. It is never shared or sold, and you can unsubscribe at any time by replying to any email.

If you ask for your plan by email

After your diary step, you can ask for your plan by email. Only if you enter your email address and tap the button, Stuck saves that address with the plan shown on your screen and the time of your first step. Stuck does not send email automatically: Llinos reads the plan and sends it to you herself, usually within a day, and sends one check-in about a week later to ask how the step went. That is all. You are not added to a mailing list. The plan and your address are deleted after 30 days, or sooner if you ask.

If you ask for an introduction

Only if you tick the consent box, Stuck keeps the request you saw on screen: the kind of specialist, a short brief in your words, your town or "online", your country, any budget and timing you gave, and the contact details you entered. Llinos uses it to find and brief a specialist. A specialist sees the brief without your name or contact details. Your details go to them only after you say yes to that person by email. Requests are deleted within 12 months, or sooner if you ask.

Your rights

You can ask to see or delete anything Stuck holds about you by emailing get.unstuck.hello@gmail.com. If you are unhappy with how your information is handled, you can complain to the Information Commissioner's Office at ico.org.uk.

If you are in crisis

Stuck is not an emergency service. If you are in danger, call your local emergency number. In the UK and Ireland, Samaritans are free on 116 123 at any time.